Effective Date: May 1, 2026

Multi Service Fuel Card (“Company”) values each of the customers and partners that have made our business what it is today. Your information, privacy and your trust is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, mobile applications, and services (collectively, the “Services”). It also describes the choices you have regarding your information.

This Policy applies to our mobile application (“App”), and our web site (“Site”), as well as all company-related web-based platforms: web sites, networks, embeddable widgets, downloadable software, information collected from your interactions with sales and service representatives via offline (e.g. tradeshows) or online (e.g. social) communication channels, heretofore referred to as the “Services”. It does not apply to third-party services that may link to the Services or be linked to from the Services. Please review the privacy policies of those third parties directly to understand their privacy practices.

This Policy applies to individuals and businesses located in the United States and Canada who use our Services.

1. Notice at Collection of Personal Information (CCPA/CPRA)

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We retain personal information only as long as necessary to provide the Services, meet legal obligations, prevent fraud, and enforce agreements.

California law requires us to disclose the categories of personal information we collect, the purposes for which we use it, and whether we “sell” or “share” it.

A. Categories of Personal Information We Collect

Category of Personal Information	Examples	Purpose of Collection	Sold or Shared
Identifiers	Name, email, phone number, address, account ID, device identifiers	Account creation, authentication, customer support, fraud prevention	No
Commercial Information	Transaction history, purchase activity, fuel usage, account activity	Provide Services, analytics, fraud prevention	No
Financial Information	Bank account details, payment methods, credit/debit card info	Payment processing, funding, fraud prevention	No
Business Information	Company name, fleet size, business type, EIN	Account setup, underwriting, customer support	No
Internet/Device Activity	IP address, browsing behavior, app usage, crash logs	Improve Services, analytics, security	No
Audio/Communications	Customer support and sales calls, messages	Quality assurance, support, compliance tracking and training	No
Verification Data	Driver’s license, government ID, ownership documents	Identity verification, compliance, fraud prevention	No
Inferences	Preferences, usage patterns	Personalization, product improvement	No

 

2. How We Collect Personal Information

We collect information to provide, improve, and secure our Services. There are three ways your personal information may be collected:

1. 1.  Information You Provide to Us
      When you use the Service, you may provide and we may collect what is generally called “personally identifiable” information, or “personal information,” which is information relating to an identified or identifiable individual. When you provide us with personal information relating to another person (such as an administrator, beneficial owner, employee, contractor, or control person for your business), you must inform that person that you are providing their information to us, obtain their consent before providing the information to us, and  tell them how their information is processed according to this Policy.
      This may include:
      • Identifiers: name, email address, phone number, mailing address
      • Business information: company name, fleet size, business type, EIN
      • Financial information: bank account details, payment methods, transaction history
      • Verification information: driver’s license, government‑issued ID, ownership/authority documents
      • Communications: messages, support interactions, call recordings (as permitted by law)
   2. Information We Collect Automatically
      When you use our websites or mobile apps, we may automatically record certain information from your device by using various types of technology. We automatically collect:
      • Device information (browser type, OS, device identifiers)
      • IP address and general location
      • Usage data (pages viewed, app screens, clicks, navigation patterns)
      • Cookies, pixels, and similar technologies
      • Mobile device data (app version, crash logs, performance metrics)
   3. Information from Third Parties
      We may also receive information from financial institutions, payment processors, identity verification providers, fraud-prevention and sanctions-screening partners, commercial data providers, integrated services (telematics, accounting tools, dispatch systems, etc.)

3. How We Use Your Information

We use personal information to operate our business, deliver our Services, and keep your account secure. This includes creating and managing your account, processing transactions and payment, delivering customer support and developing new features and improving performance.  We also leverage behavioral analytics and cookies to understand usage trends and improve performance across our digital Services. You can adjust browser of device setting to block or delete cookies.

Your personal information may be used to send important account alerts such as billing statements, reporting and suspicious activity on your account. We may also periodically send you information about new features, promotions or products available. You may opt-out of promotional messages at any time.

4. How We Share Information

We do not sell personal information.
We do not share personal information with third parties for their own marketing purposes.

We may share information with trusted service provides assisting us with identity verification, credit and risk management, fraud prevention, hosting or maintaining our systems, or other support functions in order to provide financing or credit-related services, support customer integrations and comply with legal, regulatory and safety requirements. These providers are contractually required to protect your information and use it only for our purposes.

A. Business Transfers

If we undergo a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

B. With Your Consent

We may share information for any purpose you explicitly authorize.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including requesting a copy of the personal information we hold about you, requesting corrections to inaccurate or incomplete information, requesting deletion of personal information, subject to legal and operational requirements. We do not “sell” or “share” personal information as defined by California law. If this changes, we will update this policy and provide required opt-out mechanisms.

We may need to verify your identity before processing your request.

To exercise your rights, contact us at:
customer-service@msfuelcard.com
877-673-5338

6. Data Retention

We retain personal information only as long as necessary to provide services in compliance with legal, regulatory and tax obligations. Retention periods vary by data type and purpose.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information, including: Encryption, access controls, authentication measures, network and application securities, monitoring and testing. No system is perfectly secure, but we continuously improve our safeguards.

8. Children’s Privacy

Our Services are not directed to children under 18.
We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Policy periodically.
If we make material changes, we may notify you through email, in-app notifications, prominent notices. The “Effective Date” will reflect the latest version.

 10. Contact Us

If you have questions or want to exercise your privacy rights, contact us:

Multi Service Fuel Card Privacy Office
8620 W 110^th Street, Suite 100

Overland Park, KS 66210
customer-service@msfuelcard.com
877-673-5338