B2B PRIVACY NOTICES

What does this Privacy Notice Cover?
This Privacy Notice provides information regarding the personal information which is processed by Shell MS Fuel Card, LLC (‘Shell MS Fuel Card, LLC’ or ‘we’) within the Shell group of companies (‘Shell’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders, counterparts, managers or members of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business counterparts, as well as investors and shareholders (‘Business Counterparts’).

For individuals who require access to a Shell MS Fuel Card, LLC or Shell site on behalf of a Business Customer, Supplier or Business Counterpart you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell MS Fuel Card, LLC or Shell and the relevant Business Customer, Supplier or Business Counterpart. For further information please refer to the Privacy Notice – Shell MS Fuel Card, LLC Business Customer, Supplier, Partner or Investor at https://www.multiservicefuelcard.com/privacy-policy 
For individuals who apply to work for Shell MS Fuel Card, LLC, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice – Shell MS Fuel Card, LLC Recruitment at https://www.multiservicefuelcard.com/privacy-policy 

Bespoke notices and supplementary privacy statements may contain further information about how Shell MS Fuel Card, LLC is processing your personal information. In those instances, such privacy notices will be communicated to you separately.

This Privacy Notice explains what  personal information is processed about you, why we are processing your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.

Special Notice – Processing children’s personal information: 

Shell MS Fuel Card, LLC does not knowingly collect, use, process, or disclose the personal information of children under 16 years old without parental consent. 

What personal information do we process about you?
We process personal information from and in relation to individuals who are, or who work for or on behalf of or who are shareholders in our Business Customers, Suppliers, Business Counterparts in the following categories:

• Private contact and other information (such as name, postal and/or email address, phone number, date of birth, Social Security number, professional licenses (e.g. DOT number)) if necessary; or
• Business contact and other information (such as job title, department, name of organization, and your dealings with Shell MS Fuel Card, LLC or Shell on behalf of yourself or the relevant Business Customer, Supplier, Business Counterpart); and
• Customer data, payment data, employee data and/or website user data
• Vehicle identification number where it relates to Shell MS Fuel Card, LLC services.

Sensitive personal information

We will only collect sensitive personal information about you with your knowledge and/or where necessary to comply with applicable laws or undertake credit checks where your Social Security number may be required.  By providing us this information, you agree that we can collect, store, use, and transfer it for the purposes provided and as may be permitted under applicable law. You agree further that you will not send us and will not disclose to us any sensitive categories of information unless required by us to provide the services for which you have contracted with us.

Screening

In addition, in order to comply with legal and regulatory obligations, to protect Shell MS Fuel Card, LLC’s and its affiliates’ assets and employees/contractors and specifically to ensure that Shell MS Fuel Card, LLC can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Customers, Suppliers and Business Counterparts. This screening takes place against publicly available or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

Who is responsible for any personal information collected?

Shell MS Fuel Card, LLC whose registered office is at 1201 Hays Street, Tallahassee, FL 32301-2525, USA, and/or one or more of the companies within the Shell group of companies, either solely or jointly with its affiliates with the Shell group of companies.

For what purposes do we process your personal information?
We process personal information covered by this Privacy Notice for the following purposes:

• Business execution – including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Counterparts; recording and settling services, products and materials to and from a Shell company; managing relationships and marketing such as maintaining and promoting contact with existing and prospective customers, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;
• Organization and management of the business – including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;
• Health, safety and security – including protection of an individual’s life or health, occupational health and safety, protection of Shell companies and staff, authentication of individual status and access rights; or
• Legal and/or regulatory compliance – including compliance with legal or regulatory requirements or for a secondary purpose where it is closely related, such as:
  • storing, deleting or anonymizing personal information;
  • fraud prevention, audits, investigations, dispute resolution or insurance  purposes, litigation and defence of claims; or
  • statistical, historical or scientific research.

Communication and marketing
You may receive offers on behalf of the relevant Business Customer, Supplier or Business Counterparts. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

Why do we process your personal information?
The personal information covered by this Privacy Notice is only processed:

•  in order to take steps at the request of an individual prior to entering into a contract;
• where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell MS Fuel Card, LLC company/companies is subject to;
• where it is necessary for the purposes of fulfilling an agreement with a Business Customer, Supplier or Business Counterparts and the legitimate interests pursued by the relevant Shell MS Fuel Card, LLC company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s; or
• establishing a cardholder’s identity if requested by your employing or contracting company;
• completing credit checks in relation to key individuals per customer such as company directors. We do not credit check each individual cardholder;
• operating the account(s) and facilitating access to and use of the online services relating to the Shell MS Fuel Card, LLC Fuel Card services;
• assessing and/or reviewing the card status and/or purchase record of the Shell MS Fuel Card, LLC Fuel Card on an ongoing basis;
• monitoring volume and spend information;
• registration for other related services and different payment methods ;
• for safety and security reasons, Shell MS Fuel Card, LLC and its customers; and
• (only if legally required) with the explicit consent of the individual.

In those cases where processing is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time.  This will not affect the validity of the processing prior to the withdrawal of consent.

Security of your personal information
We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell MS Fuel Card, LLC services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who will we share your personal information with?
The personal information covered by this Privacy Notice is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with the following categories of recipients:

• Other companies within the Shell group of companies;
• Authorized third party agents, service providers, external auditors and/or subcontractors of Shell MS Fuel Card, LLC;
• A third party in the event of a business transition such as a merger, assignment, acquisition of another company, or sale of part or all of our assets; in which case personal data may be disclosed to the third party or your personal data held may be among one of the assets transferred.
• A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell MS Fuel Card, LLC company/companies is subject to or as permitted by applicable local law; or
• As necessary or appropriate to enforce our terms and conditions, and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

Interacting with Shell MS Fuel Card, LLC through social media
If you interact with Shell MS Fuel Card, LLC through social media, your personal information may be visible to Shell MS Fuel Card, LLC and other visitors depending on your privacy settings on the social media platform. You can change your settings or delete any information through the platform. Shell MS Fuel Card, LLC reserves the right to access and aggregate information provided by you through its Shell MS Fuel Card, LLC Social Media Page for statistics and analytics. For more information on how your personal information is processed on those social media platforms, including any targeted advertising that you may receive, please refer to the social media platform's privacy settings and disclosures. Please contact Shell MS Fuel Card, LLC using the details at the end of this Notice if you have specific questions related to your personal information on a Shell MS Fuel Card, LLC Social Media Page. 

Transfers of your personal information to other countries
Please note that most of our public-facing websites are hosted in the United States. If you are visiting the sites from a country outside of the US, please note that by providing your information it is being transferred to, stored and/or processed in the US and other countries where key data centers, servers, and/or groups of employees are located and operate. If you are outside the US and do not wish to allow the transfer of your personal information to the US, you should not use these sites and you should opt-out of the collection of cookies. For more information, please refer to the Shell Cookie Policy at http://www.shell.us/cookie-policy.html.
Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of your country, we take organizational, contractual and legal measures to ensure that your personal information is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include contractual obligations preventing service providers from selling your personal information.

What are the consequences of not providing your personal information?
Personal information gathered by Shell MS Fuel Card, LLC for these processes either directly or indirectly are required in order to:

• Fulfil legal requirements and/or which is required for entering into a contract with a counter-party and continuing to contract with that counter-party; or
• Maintain contact with Business Customers, Suppliers and Business Counterparts.

Failure to provide us with the information required will negatively affect our ability to communicate with you, ability to perform the agreed services, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

How long do we hold your personal information for?
With some exceptions which are explained in supplementary privacy statements, any personal information that is required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Counterparts or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 20 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

Personal data contained in invoices, transaction files, correspondence with customers and requests to issue new fuel cards is retained for no more than 10 years.
In all other cases for the purposes set out above, including personal information Shell MS Fuel Card, LLC which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal information is held for no longer than 15 years after it was first gathered.

In all cases, information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal information and there is no longer a legitimate business purpose to retain it.

Your rights in relation to your personal information
We aim to keep our information as accurate as possible. Regardless of which State or Country you are resident of you can request:

• access to your personal information;
• correction or deletion of the personal information (but only where they are no longer required for a legitimate business purpose);
• that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Counterpart;
• that the processing of your personal information is restricted; and/or
• that you receive personal information that you have provided to Shell MS Fuel Card, LLC, in a structured, digital form to be transmitted to another party, if this is technically feasible.

To make any of these requests, please contact FuelCard-Privacy@msfuelcard.com or privacy-office-SI@shell.com.

Who can you contact if you have a query, concern or complaint about your personal information?
If you have any issues, queries or complaints regarding the processing of your personal information, please contact FuelCard-Privacy@msfuelcard.com or Privacy-Office-SI@shell.com.
You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands – Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague.
Without prejudice to any rights you may have in line with local law you have the right to lodge a complaint with the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, Netherlands. Please visit autoriteitpersoonsgegevens.nl/en for more information.

Cookies and similar technologies
Shell MS Fuel Card, LLC may use cookies, web beacons, and similar technologies that collect and store personal information when you visit a Shell MS Fuel Card, LLC Website, use a Shell MS Fuel Card, LLC App, or other interact with us through a digital platform, including your device information, IP address, and usage activity. We may use this information to improve your experience, remember your preferences, and to serve you personal advertisements. We also enable the use of advertising and social media cookies on Shell MS Fuel Card, LLC Websites; these technologies may track your online activity across third-party digital platforms that are not affiliated with Shell MS Fuel Card, LLC. With such technologies, third parties may use your personal information for their own purposes or to display MS Fuel Card, LLC or Shell advertisements to you on sites and services that Shell MS Fuel Card, LLC and Shell does not operate. This is commonly referred to as targeted advertising or “selling” and “sharing” under certain consumer privacy laws.  

You can control and manage your cookies preferences, including those related to online targeted advertisements, by adjusting your browser settings or by following the instructions on the Shell MS Fuel Card, LLC Websites under "Your Privacy Choices", found https://www.shell.us/privacy-choices.html. For more information, please refer to the Shell MS Fuel Card, LLC Cookie Policy at  https://www.multiservicefuelcard.com/cookie-policy/. Please note that disabling these technologies may impact your use and functionality on the Shell MS Fuel Card, LLC Websites.  For example, if you reject all cookies, you may not be able to use the Shell MS Fuel Card, LLC Websites services that require you to “sign in.” 

This Privacy Notice is periodically updated. 

Changes to this Privacy Notice
This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in July 2025.